How we handle your data.

1. Who we are

AutoViz Motors Limited operates from Bunyan Hill Farm, Higham Bury Lane Pulloxhill Bedford Bedfordshire MK45 5HH.

This policy explains how we collect, use, store and share your personal data when you interact with us, whether on our website, by phone, by email, or in person.

2. What we collect

Contact details (name, email, phone) when you enquire about a vehicle, request a valuation, or apply for finance.

Vehicle details (registration, mileage) when you request a part-exchange or trade-in valuation.

Site analytics (pages viewed, referrer) when you accept analytics cookies; see our cookie policy.

3. How we use it

To respond to enquiries and arrange viewings, test drives, finance applications, and after-sales support.

To match you with finance providers when you request a finance quote.

To improve our site and services, in aggregate and with your consent for analytics.

4. Who we share it with

UK finance providers, when you request a finance quote.

Vehicle data providers for stock checks.

Third-party service providers (email, hosting, analytics) operating under data-processing agreements.

We never sell your data.

5. How long we keep it

Active enquiries are normally kept for 12 months. Finance applications may be retained for up to 6 years where required. Analytics data is deleted or anonymised when no longer needed.

6. Your rights

Under UK GDPR you can request access, correction, deletion, restriction or portability of your data, and withdraw consent at any time. Email us at [email protected] to exercise any of these rights; we respond within 30 days.

7. Complaints

If you're unhappy with how we handle your data, please tell us first so we can put it right. You can also complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.